About the
Director of Adult Social Care Operations
About the role
Camden has never been a place that ignores or accepts injustice. Alongside the council, Camden’s communities, citizens and partners have a rich history of coming together to bring about real social change. In March 2022, we published We Make Camden – our refreshed community vision for the future of our borough. It sets out what we want to achieve with our partners and our communities and how we will share power and lead together.
Camden is a purpose-led and mission-oriented organisation. Our four Missions represent our cross-cutting ambitions for our future – requiring deep partnership across sectors as well as drawing on the insight, creativity and ambition of our communities. Through our Missions we have the opportunity to find new allies inside and beyond Camden – including developing our strong collaborative working with national Government.
The Director of Adult Social Care Operations plays a critical leadership role within Camden’s Adult & Health directorate management team. A strategic thinker and dynamic leader that brings innovative ideas, challenges established norms and drives bold initiatives that enhance service delivery and outcomes.
We hold an optimistic view for the future and remain committed to delivering modern public services that improve outcomes for our residents, even in the face of long-standing financial pressures. This ambition is made possible by the strength of our core services, underpinned by routine performance monitoring, robust quality assurance, resident insight, and stable, effective leadership.
Our recent ‘Outstanding’ rating from the Care Quality Commission (CQC) is a powerful endorsement of the dedication, professionalism, and hard work of our teams. It reflects our unwavering commitment to high-quality care and support. For us, the art of leadership is about balance: the ability to shape and deliver strategy while maintaining sharp attention to detail that drives meaningful performance improvements. We are seeking someone who can lead with clarity and conviction, create a positive and developmental culture, and inspire those around them to thrive.
We’re ambitious for Camden and for this role. We are looking for a strategic collaborator who can build trusted relationships and work seamlessly with colleagues, elected members, and partners to make a decisive, lasting impact.
As a senior leader within the organisation, the post-holder will provide expert strategic advice to the Executive Director, Camden Management team, and Politicians on all aspects of adult social care services, ensuring alignment with corporate priorities and delivering high-impact outcomes. This role is pivotal in shaping innovative, evidence-based strategies and fostering system-wide conditions that amplify the voice of residents and service users in service design and improvement.
The post-holder will lead the development of resident-centred systems and processes that are purposeful, efficient, and cost-effective. They will contribute to organisational leadership by cultivating a high-performing, agile, and digitally enabled workforce that embodies Camden’s “Way We Work” ethos.
Staff Benefits
At Camden, we’re ambitious for our residents and we know this starts with the people who work here. We want our staff to thrive, so we’re committed to creating an inclusive, supportive workplace that enables you to grow, succeed, and make a real difference.
Flexible working
We value work–life balance and support flexible working wherever possible.
While some roles require a regular presence in the office, most colleagues enjoy hybrid working, with time to connect with teams, collaborate on projects, and engage with our communities and partners.
Leave
- Annual leave is 31 days.
- You can also:
- Buy additional annual leave
- Bank up to 10 days over five years to take as extended leave
Family leave
We’re a family-friendly employer and support all types of families at different life stages.
From day one, staff can access family leave and occupational pay, including for:
- Pregnancy and adoption appointments
- Paternity leave
- Maternity, adoption, or shared parental leave
- Pregnancy loss
- Premature birth or babies in hospital after birth
- Foster carers, prospective foster carers, and Special Guardians
Disability leave
Staff with a declared disability can take up to 10 additional days’ paid leave to attend planned appointments related to their condition.
Pension scheme
- You’ll be automatically enrolled in the Local Government Pension Scheme (LGPS), with a generous employer contribution.
- You can opt to pay reduced contributions during difficult financial periods.
- Additional Voluntary Contributions (AVCs) are available through salary sacrifice, with tax and National Insurance savings.
Health and wellbeing
We care about our staff’s physical and mental health. Our wellbeing offer includes:
- Corporate gym membership, with the option to pay via an interest-free loan
- Discounted Health Plan, giving access to 24/7 counselling, video GP services, and cashback on dental, physio, and other treatments
- One-to-one counselling and support through our Employee Assistance Programme (EAP)
- Free eye tests and seasonal flu jabs
- On-site massage clinic and discounts on osteopathy and hypnotherapy
- Healthy living support, including smoking cessation, nutrition advice, yoga, and mindfulness
- Life-stage workshops on topics like perimenopause, menopause, and pre-retirement
- Mental health awareness, resilience, and wellbeing training
Loans and discounts
Travel
- Season ticket loan (interest-free) for annual travel passes
- Cycle to Work and City Bike salary sacrifice schemes saving 32–42% on bike hire or purchase
Childcare
- Childcare deposit loan to help with upfront nursery or childcare fees
- Staff enrolled before 2018 can continue using the Childcare Voucher Scheme (for children up to age 15, or 16 with a disability)
Lifestyle
- Discounts available through Kaarp and CSSC, covering everyday spending, entertainment, and family days out
- Exclusive offers from retailers including Microsoft, EE, Dell, and Warren Evans Beds
Housing
- Tenancy deposit loan of up to £3,000 to support with private rental deposits
Credit unions
- Access to affordable loans and savings through London Capital Credit Union and Camden Mutual Credit Union, with repayments via payroll
Immigration
- Interest-free loan of up to £5,000 to help cover costs of:
- British citizenship or Indefinite Leave to Remain application fees
- The Immigration Health Surcharge
- Repayable over up to 36 months
Financial support and guidance
- One free session with an independent financial adviser
- Ongoing financial wellbeing advice and tools through the Employee Assistance Programme
Employee networks
Our staff-led networks help create an inclusive, supportive environment. They offer space to connect, share experiences, and raise awareness. Listed below are some of our networks:
- Camden Disability Network
- Rainbow Camden (LGBTQIA+ network)
- Camden Black workers group (CBWG)
- Neurodiversity Network
- People Managers Forum
- The Family Hub
*There are many more staff networks than those listed above.